Terms and Conditions


We stand behind the quality of our sex dolls and accessories with a 100% quality guarantee.  The sex dolls you see on our website is exactly what you get. If you receive the wrong item or your item is defective, please contact us immediately upon receipt of the item to resolve the matter.


Your HUSHDOLL is custom made just for you at our factory with the specific options you have chosen.  Because your sex doll is a custom product, your order may not be cancelled for any reason once production has begun.

Returns are granted only in the case you have received an incorrect or defective item due to our error. In these rare cases, we are happy to pay for the return shipping, fix or replace the item at no additional charge and ship it back to you (standard production and shipping times apply).

You have 2 calendar days after the package delivery date to report a problem, so please inspect your doll as soon as she arrives.

WARNING: Sex toy laws dictate that we cannot accept return of a doll that has been used. So please note that as soon as you have sex with the doll, returning her for any reason is no longer possible. A returned doll will undergo oral, vaginal and anal inspection and testing for sexual fluids. If you have returned a doll which tests positive for sexual fluids, the doll will be destroyed and you will NOT receive a refund.

Unfortunately, Items that are damaged through improper use are not eligible for return or refund, regardless of the duration of time the product was used for. Sex dolls are not indestructible. Care and common sense must be exercised during use and handling.

Customer satisfaction is very important to us. If you have any problem with your order, please contact us and we will do our best to fix the issue immediately.